Returns

Return Policy

Cancellation

We accept order cancellation before the product has been shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

Please note that slight differences in color, texture, and appearance are normal characteristics of handmade products and are not considered defects.

Customers may request a return within 14 days after receiving the product.

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and in resalable condition.
  • The item must remain in its original condition.
  • The original packaging, labels, and accessories must be intact.
  • Proof of purchase must be provided.

Please ask our customer service to make sure you send the package to the right address.

Handmade Product Conditions

Due to the handmade nature of Zcheer products, each piece may have slight variations in color, texture, or appearance.

These natural characteristics are part of the uniqueness of handmade craftsmanship and are not considered defects. Please note that slight differences in color, texture, and appearance are normal characteristics of handmade products.

Personal Use and Incense Jewelry Products

For hygiene and personal use considerations, products that have been worn, used, altered, or damaged after delivery we cannot accept returns.

Customized Products

Customized or personalized products we cannot accept returns unless they arrive damaged or defective.

Return Shipping

If the return is caused by the customer, including personal preference or ordering mistakes, the customer is responsible for the return shipping cost.

If the return is caused by our mistake, such as receiving a damaged or incorrect product, we will cover the return shipping cost.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you have not received your refund:

  1. Please check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank for additional assistance.

If you have completed these steps and still have not received your refund, please contact us:

Email: info@zcheer.com

Return Contact

Please contact our customer service team before sending any return package to receive the correct return address and return instructions.

Email: info@zcheer.com